Dealing with Difficult People

Description

In our daily lives, we cannot escape working for people and with people. We are expected to manage customer situations in a way that supports our company’s business goals and standards and also reflects positively on our team, department, and organization.

Challenging people behaviors come in every variety and no workplace is without them. At the same time, dealing with challenging customer situations is one of the most important things we do.

In this program you will learn specific skills and strategies for productively managing difficult and challenging customer situations, resulting in reduced stress for you and your customer.

Program Goal

To learn ways to professionally manage customer interactions
and consistently leave a positive impression of your organization.

Learning Outcomes

As a result of attending this workshop participants will be able to:

• Take command of their emotions and attitudes
• Understand customer behavior patterns
• Gain cooperation from challenging customers
• Productively manage customer interactions
• Eliminate frustration and stress

For more information contact Elys Brewda at elys@3c4ace.com
425-687-3597

Schedule

No class times listed. Please contact the instructor to schedule a session.

Pricing Details

please contact me for pricing

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