How to Deliver Exceptional Customer Service

Description

Today, keynote speakers are all focusing on the importance of customer service and satisfactions as the critical component of a successful business. Tom Peters, author of "In Search of Excellence," calls it the competitive edge.

This seminar teaches ways to work easily with others and create a more pleasant environment. You will also learn ways to communicate with customers in person and over the phone, helpful skills for dealing with angry customers, tactics for keeping your composure under stress, and much more.

We've drawn from what is working in companies across America as well as what is working with our company. This seminar was developed and is presented by customer service experts.

This seminar will help you train yourself, your staff, and your organization not only to head off problems, but also to rise to a level of service excellence.

Learn how to ...

* Increase the return on your customer service dollars.
* Make your customers feel important and appreciated.
* Reduce stress and turnover in customer service jobs.
* Become a master in the art of listening.
* Say "no" and be firm without antagonism.

Set aside just one day, and you can learn how to turn every customer into an ally, outservice your competitors, eliminate negative situations, and overcome stress and burnout

Schedule

No class times listed. Please contact the instructor to schedule a session.

Pricing Details

$179.00; For groups of 5 or more, 169.00

This class offers a discount or promotion

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