Supporting Users Running XP

Description

Course nd2261 combines two courses into a 5-day package: Course 2261 Supporting Users Running Windows XP OS (3 days) and Course 2262 Supporting Users Running Applications on Windows XP (2 days). This is not an accelerated course.

Course 2261

This three-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

Course 2262

This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.

Who Should Attend:

This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Schedule

No class times listed. Please contact the instructor to schedule a session.

Pricing Details

No cost listed. Contact the instructor for prices and rates.

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