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I teach
Local/In-person, Online
I accept payment via
Cash, Credit, PayPal
Availability
Can travel to your location; live web teaching for any time zone; self-paced online courses 24/7
Rates
$179/module online for CEM practitioners; $299/module online for CEM providers
Lynn Hunsaker has developed and managed customer experience programs since 1989 in executive roles such as Head of Corporate Quality and Director of Marketing and Business Development at Fortune 250 companies. Early roles included Voice of the Customer Manager, Market Research Consultant, Strategic Information Manager, and Customer Satisfaction Improvement Manager. Clients include Accountants Inc, Adecco, Anritsu, Applied Materials, Cadence, Deltek, FormFactor, Hospira, Merck, MicroWarehouse, SunPower, and others. Lynn is a frequent contributor to customer experience publications and conferences, and has taught marketing and advertising courses at UC Berkeley Extension, Mission College and SJSU. Lynn earned psychology and marketing degrees at BYU and an MBA at Vanderbilt University. She is on the Advisory Board of CustomerThink, The Customer Care Network, and Marketing Operations Partners, and on the Founder's Council of CustomerExperienceOne. Lynn has written three handbooks: Metrics You Can Manage For Success, Customer Experience Improvement Momentum, and Innovating Superior Customer Experience.
Expertise
Business Management, Business Skills, Customer Service, Human Resources, Leadership Development, Management Skills, Marketing & Advertising, Self-improvement
Qualifications
Education
- MBA - Vanderbilt University
- BS - Marketing - BYU
- AAS - Psychology - BYU
Certificates, Licenses
- California Commission on Teacher Credentialing: Single Subject Assessment for Teachers - Business, CBEST
Experience
- Lynn Hunsaker has developed and managed customer experience programs since 1989 in executive roles such as Head of Corporate Quality and Director of Marketing and Business Development at Fortune 250 companies. Early roles included Voice of the Customer Manager, Market Research Consultant, Strategic Information Manager, and Customer Satisfaction Improvement Manager. Clients include Accountants Inc, Adecco, Anritsu, Applied Materials, Cadence, Deltek, FormFactor, Hospira, Merck, MicroWarehouse, SunPower, and others. Lynn is a frequent contributor to customer experience publications and conferences, and has taught marketing and advertising courses at UC Berkeley Extension, Mission College and SJSU. Lynn earned psychology and marketing degrees at BYU and an MBA at Vanderbilt University. She is on the Advisory Board of CustomerThink, The Customer Care Network, and Marketing Operations Partners, and on the Founder's Council of CustomerExperienceOne.
Awards
- AMA Certified Professional Marketer
- ASQ Certified Quality Manager
- CPP Certified Practitioner - MBTI, CPI260
- Interstrength Certified Practitioner - Cognitive Dynamics, Temperaments, Interaction Styles
- AMA Chapter Excellence Award
- SVAMA Legacy Award
Publications
- Metrics You Can Manage For Success
- Customer Experience Improvement Momentum
- Innovating Superior Customer Experience
Contact Me 
